Arkansas Insurance Adjuster Practice Exam

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Which of the following is NOT an adjuster's duty in the claim process?

  1. Investigating a claim

  2. Determining coverage on a claim

  3. Evaluating a claim

  4. Filing a claim

The correct answer is: Filing a claim

An adjuster's duty in the claim process is to receive, investigate, evaluate and determine coverage on a claim. Filing a claim is the responsibility of the policyholder, and not the adjuster. The adjuster's role is to assess the validity and extent of the claim based on the coverage outlined in the policy. Therefore, filing a claim is not an adjuster's duty. Choices A, B, and C are all necessary steps in the claim process and are all duties of an adjuster.

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